Civil servants’ perception about interest rate has recorded a value of 0.045 (P = p<0.05). This result is supported by Dr. Mohammed Uzair (1991) who suggested that today’s society is determined to reject the implementation of interest rate. A value of 0.041 (P = p <0.05) was recorded for civil servants’ knowledge on the existence of Islamic banking system. Although the result is negative, it proved that the article in Utusan Malaysia (November 28, 2009) which criticize Islamic banking system is true. Criticisms were existed because of insufficient knowledge on Islamic banking system.
Factors that influence the public servant to deal with the Islamic banking system are of 0.729 (P= P> 0.05). This result corresponded with the opinions expressed by Amiruddin Sadali (1999).
Negative values (P = -0 194, P> 0.05) is related to the perception of civil servants in Penang on the position and development of Islamic banking system. The outcome has been widely discussed through articles written by experts and academicians which assumed that the acceptance of Islamic banking system still remains low.
Perception of civil servants in Penang towards products and services offered by Islamic banking system showed a positive result (P = 0.080, P > 0.05). This result is evidenced by majority of the banks currently offer products and services which similar to the conventional banking but comply with Islamic banking principle.
This study has provided a better understanding for researchers who study issues associated with Islamic banking which is now taking root and growing in Malaysia. Results from this study showed that majority of the customers are now preferred to use and ready to accept Islamic banking as an alternative or substitute for conventional banking in the future.
The study also provides detailed and clear comprehension of issues related to Islamic banking. With this, customers will be able to distinguish between the two banking systems in Malaysia. Furthermore, they will also manage to assess which of the banking systems is better and should be chosen in the future.